Context
Teach the bot things about your business that are not in your product data: policies, company facts, FAQs, anything you would tell a new salesperson.
What Context is for
Product indexing (on the RAG & Search screen) already teaches the bot about your catalogue. Context is for everything else: shipping rules, warranty terms, “we are a family business since 1998”, the reasons to pick one product over another. You add a material, WooAI reads it, and from then on the bot can answer from it.
Materials are processed with your Gemini key and stored in the same Supabase database as your products. If you have not finished the RAG & Search setup, do that first, otherwise there is nowhere to store what you add here.
Adding a material
Open AI Chatbot → Context and click Add material. You can either type text, or upload a file: a PDF, an image, audio or video. WooAI extracts the text, splits it into chunks, and adds it to the knowledge base.
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Click Add material
Pick text if you want to paste something in, or upload if you have a file.
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Give it a moment
Processing runs in the background (extract, chunk, embed). A larger PDF or a video takes longer. The material shows up in the list when it is ready.
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Check it worked
Open your storefront and ask the bot something the material covers. If it answers correctly, the material is live.
What is worth adding
- Shipping, returns and warranty rules, if they are not already on indexed pages
- Company background and anything that builds trust
- Buying guides: how to choose between similar products
- Answers to the questions your support team hears every week
The bot treats a material as fact. If a policy changes, remove the old material and add the new one, the same way you would update a page. Nothing expires on its own.
Context or a WordPress page?
Both end up in the same knowledge base. Use a WordPress page (and the Index Pages toggle on RAG & Search) when the content is something customers should also read on your site. Use Context for internal knowledge that does not belong on a public page, or for a file like a PDF spec sheet you would rather not publish.